I ordered (and paid !) a yearly subscription for Platino on june 13 (9 days ago).
First : I can't download your products from France. I had to get them first from a USA located VPS to finally re-download from France. It was really complicated, but I was able to get it.
Second (and most important) : I did't receive my licence key and Platino Studio ask for it at start. Despite 2 support tickets, 1 email and 1 message on your contact form. I haven't got any answer from support team.